If you are a customer outside of the UK Customs or import duties are charged once the parcel reaches the destination country. It is the customer’s responsibility to pay custom and import charges. MYChic.com has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. We advise you contact your local customs office for current charges before you order.
Any orders placed after 2pm Monday – Thursday will be processed the next working day.
Any orders places after 2pm Friday – Sunday and on bank holidays will be processed on the following working day.
UK (Excluding Nr. Ireland)
FREE UK STANDARD DELIVERY (2-3 WORKING DAYS APPROX.)
NEXT WORKING DAY DELIVERY(Order before 3pm Mon - Thurs)
Europe & USA
Rest Of The World
Unfortunately we are not able to ship to PO boxes.
It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, your parcel may be returned to us by our courier. If so, you will then be recharged for re-sending your order. We are not obliged to resend the order at our expense. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email firstname.lastname@example.org as soon as possible.
Please note that international delivery times can vary, but we try to deliver in up to 7 working days.
If an order is returned to us as a result of an incorrect address or a customer’s refusal to accept the delivery/ failure to acknowledge cards left by royal mail, the customer will be responsible for the costs to resend the order. We charge £4.95 to resend via recorded delivery.
We are unable to leave your delivery in an agreed safe place, parcels that require a signature will need to be signed for upon receipt at the delivery address.
We will be happy to offer you a refund of the value paid on any item(s) returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers). Please ensure you return unsuitable items unused and in their original condition, with all tags and tickets still attached otherwise we cannot process your refund.
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